Do you have access at any given time to the state of your IT?
Our clients monitor the health of their IT whenever and wherever they are from the palm of their hand.
Consistent feedback tells us that these are the key factors influencing their choice of IT partner :
- on-boarding process
- real time access to relevant information
- level of service delivery and
- value for money
Choosing the Sybaweb Technology Management Solution provides you with a scalable IT model with the benefit of world class standards and implementations across your organisation.
Switching from your current set up is seamless. We have a team of on-boarding professionals who work to a structured plan to ensure minimal impact on the running of your business.
IT is the delivery vehicle of success for your business. We get that. We’re all about people. When you contact us, you are immediately connected with an operator who will direct you to the appropriate engineer equipped to deal with your IT challenges.
Our proactive monitoring systems provide real time information accessed easily from your mobile or other device to check in on the health of your IT. We provide regular reports which we customise to meet your specific needs, detailing critical information for IT planning, regulation and capex spend.
Feedback from our clients is encouraged using a live feedback tool, Smileback. We find that this gives us a daily insight into how our customers are experiencing the services we offer and the opportunity to jump in immediately to address any concerns.
Sybaweb has a tried and trusted on-boarding process to manage the changeover period. This mitigates any risks and ensures there is minimal disruption to your business and staff. The process commences with an assessment of the risks and sets out a detailed plan to minimise these. Sybaweb will put in their own firewall and any additional equipment required for a smooth changeover. We will contact your existing provider to make them aware of the change and request all passwords. Once everything is switched over and we have full visibility and control of your systems we set about stabilising everything.